5.9 Tenant’s password change

One of the feature introduced with Veeam Cloud Connect 9.5 Update 4 is Tenant’s initiated password change. With this hidden gem, tenants using Standalone accounts can now change the password initially created by the service provider, thus guaranteeing complete confidentiality. (for vCloud Director accounts, password can be changed directly using the vCloud Director console.)

NOTE To change the password, a tenant needs to use at least Veeam Backup & Replication 9.5 Update 4. Previous versions will not be able to leverage this capability. In 2022, the compatibility matrix of Veeam Cloud Connect (https://helpcenter.veeam.com/docs/backup/cloud/cloud_connect_versions.html?ver=110) accepts 9.5u4b as the minimum version, so technically any supported version should be able to use the change password feature.

To change the password, the tenant registers its credentials into Veeam Backup & Replication as part of the service provider registration using the provided password.

Once the registration is completed, the tenant can open Manage Cloud credentials in the general menu:

5.50: Manage Cloud credentials

In the credentials’ list, the tenant identifies the main credentials used to connect to Cloud Connect by looking at the Type Column, and selects to edit it:

5.51: Edit credentials

Here, the tenant writes the new desired password in the corresponding box, as suggested by the text in the password field:

5.52: Change password

Upon hitting the OK button, the software asks if the password change is the desired operation, and for security reasons it asks for the current password:

5.53: Confirm current password

Once the password is confirmed, the new password is saved in Veeam Cloud Connect without the service provider knowing it.